What is your return policy?

Currently, we do not offer refunds.

What is your shipping policy?

See shipping policy here.

What if I have a problem with my product?

In the unlikely event that you receive a product that is damaged or defective, contact us immediately after receiving your product and we will work our best with you to solve any issue. 

Do you offer international shipping?

Yes! We currently offer shipping most countries.

*Promotion: We are currently offering free shipping for orders totaling $100.00 USD or more. Offer may be terminated at any time. 

Do I have to pay international duties?

You may be required to pay import duties or other customs fees depending on your country of residence. 

Unfortunately, we have no control over these charges and they vary from country to country. We do not cover the cost of any of duty or customs fees.


More questions or concerns? Email us: info@shop-ele.com